The Travel Essentials Yes! Guarantee

Our goal at Travel Essentials is simple: happy customers. If there is anything we can do to ensure you are pleased with your Travel Essentials experience, our answer is always the same: Yes!

Travel Products
For our travel products—luggage, clothing and the like—our guarantee is the best in the industry: If you are unhappy with a purchase of any travel product from our store—for any reason, at any time—please contact us and we will refund your money, replace the product, fix the product or do whatever else we can to make it right.

Free Shipping Policy
Our wheeled bags always ship free UPS Ground within the contiguous United States.

Consumer Electronics Products
Travel Essentials does not offer any warranty or warranty services for certain consumer electronic products, including all Solitude and Plane Quiet Headphones. Consumers should contact the manufacturer directly for any warranty issues with these items.

To easily identify the consumer electronics products that require manufacturer-direct warranty services we have prominently displayed this icon on the product detail page for each one.

Any other problems? Call Us!
We realize that you can be quite happy with a product and still have a problem—you may need operating instructions, or care information, or suggestions on how best to use your product. The solution? Call Us! We are always thrilled to hear from our customers and will be pleased to help in any way we can so you get the maximum value from your purchase. Our toll free phone number is 800-258-0758. We're always happy to hear from our customers.

Returning a Product
If you'd like to return a product covered by our YES! Guarantee, we've made that process as easy as possible. Simply send your item back to us at the address listed below. Please enclose a note that includes your name, a description of your problem and whether you'd like a replacement or a refund.

Travel Essentials
Attention: Returns
252 East Main St.
Ashland, OR 97520